Refunds & Cancellation
Last updated: September 21, 2026
Epok is provided by Jyngle Technologies Private Limited. Paddle is our authorized reseller and merchant of record for paid subscriptions.
The trial is free
Our 14-day trial requires no payment card and does not automatically become a paid subscription. At the end of the trial, ingest pauses and existing data expires according to its retention window.
Cancel a subscription
Use the subscription link in your Paddle receipt or Paddle buyer support. Cancellation takes effect at the end of your paid billing period. Cancelling renewal does not itself request a refund.
Request a refund
Submit a request through your Paddle receipt or paddle.net. Eligibility for initial purchases, renewals, annual subscriptions and usage charges follows the applicable Paddle buyer terms and refund policy. Mandatory legal rights remain protected. A discretionary request within 14 days does not guarantee approval. Refunding a subscription ends the associated paid access.
If you believe a charge is incorrect, contact hello@getepok.dev or Paddle within 14 days and we will work with Paddle to correct any confirmed billing error. This request window does not limit your statutory rights.
Product support and account deletion
For a product problem, contact support@getepok.dev with your workspace and a description of the issue. For account deletion, contact the same address and tell us if you also want to cancel a paid subscription. Data retention and deletion are described in our Privacy Policy.