Privacy Policy

1. Information We Collect

Account Information

When you sign in with Google, we receive your name, email address, and profile picture. We use this to create and manage your account.

Log Data

You send log data to Epok for storage and analysis. This data may contain application logs, system metrics, trace IDs, and other operational data from your infrastructure. We process this data solely to provide our service.

Usage Data

We collect basic usage information such as pages visited, features used, and API calls made. This helps us improve the Service.

2. How We Use Your Data

• To provide, maintain, and improve the Service
• To run anomaly detection, alerting, and pattern analysis on your logs
• To send you alerts and notifications you have configured
• To communicate service updates and security notices
• To provide customer support

3. Data Isolation

Each tenant's data is logically isolated. Your log data is never shared with, visible to, or accessible by other tenants. All queries and API requests are scoped to your tenant.

4. Data Retention

Log data is retained according to your plan's retention period (e.g., 7 days). After the retention window, data is automatically and permanently deleted. Account information is retained as long as your account is active.

5. Data Sharing

We do not sell your data. We may share data only in the following cases:

• With your consent
• To comply with legal obligations or valid legal process
• To protect the rights, safety, or property of Epok, our users, or the public

6. Security

We use industry-standard security practices to protect your data, including encryption in transit (TLS), secure authentication (OAuth 2.0, JWT), and access controls. No system is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use essential cookies for authentication (session tokens). We do not use advertising or third-party tracking cookies.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your data

To exercise these rights, contact us at support@getepok.dev.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

10. Contact

Questions about privacy? Contact us at:

Jyngle Technologies Pvt. Ltd.
Bangalore, Karnataka, India
support@getepok.dev