Terms of Service

1. Acceptance of Terms

By accessing or using Epok ("the Service"), operated by Jyngle Technologies Pvt. Ltd. ("we", "us", "our", "the Company"), a company incorporated in Bangalore, India, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Epok is a log intelligence platform that provides log ingestion, storage, anomaly detection, alerting, and search capabilities. We may update, modify, or discontinue features at any time.

3. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials, including API keys. You are responsible for all activity that occurs under your account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or its infrastructure
• Transmit malware, viruses, or other harmful code through the Service
• Resell or redistribute access to the Service without our written consent
• Use the API in a manner that exceeds reasonable request volumes or constitutes abuse
• Scrape, mirror, or systematically extract data from the Service
• Store or transmit knowingly illegal content through the Service

5. Suspension and Termination

We may suspend or terminate your access to the Service immediately, with or without notice, if we reasonably believe you have violated these Terms, engaged in abusive or fraudulent activity, or failed to pay amounts due under a paid plan.

You may terminate your account at any time by contacting us. Upon termination, your log data will be deleted within 30 days. Account information (email, name) may be retained for legal and compliance purposes.

We reserve the right to modify, limit, or discontinue trial offerings at any time without prior notice. Paid plan changes will be communicated at least 30 days in advance.

6. Intellectual Property

All intellectual property rights in the Service, including software, algorithms, models, documentation, and user interface, are and remain the exclusive property of Jyngle Technologies Pvt. Ltd. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

You retain all rights to the log data you submit to the Service. By submitting data, you grant us a limited, non-exclusive license to process, store, and analyze your data solely for the purpose of providing and improving the Service. We do not use your data to train machine learning models shared with other customers.

7. Confidentiality

We treat your log data as confidential information. We will not disclose your data to third parties except as required to provide the Service (e.g., infrastructure providers), as required by law, or with your explicit consent. Our subprocessors are listed in our Privacy Policy.

Any feedback, suggestions, or feature requests you provide to us are deemed non-confidential and may be used by us without obligation to you.

8. Data and Privacy

You retain ownership of all log data you send to Epok. We process your data solely to provide the Service. See our Privacy Policy for details on how we handle your data, including our list of subprocessors and data location.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for any data loss resulting from service outages or disruptions.

10. Data Retention

Log data is retained according to your plan's retention period. When data reaches the end of its retention window, it is automatically and permanently deleted. We do not provide recovery of expired data.

11. Payment and Billing

Payments are processed by Paddle (paddle.com), our merchant of record. Paddle's terms apply to payment processing. All prices are in USD. Paid plans are billed monthly. Usage beyond your plan's limits may result in additional charges or throttling, depending on your plan configuration. You may cancel at any time; access continues through the end of your billing period.

12. Third-Party Software

The Service incorporates third-party software components subject to their own license terms. A full list of components and their respective licenses is available on our Third-Party Licenses page.

Epok is not affiliated with, endorsed by, or sponsored by the maintainers of any third-party project used in the Service. All trademarks and product names are the property of their respective owners.

13. Publicity

We will not publicly identify your organization as a customer or use your company name and logo in marketing materials without your prior written consent. We will not disclose the specific terms of your plan or usage details without your prior consent.

14. Indemnification

You agree to indemnify, defend, and hold harmless Jyngle Technologies Pvt. Ltd., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, your violation of these Terms, or your violation of any third-party rights.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Jyngle Technologies Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total aggregate liability for all claims related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

16. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, power failures, internet disruptions, or third-party service outages.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. The courts of Bangalore, Karnataka, India shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or the Service.

18. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration shall be Bangalore, India. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. The language of arbitration shall be English.

19. Changes to Terms

We may update these terms from time to time. We will provide at least 30 days' notice before material changes take effect, via email or through the Service. Continued use after changes constitutes acceptance.

20. Contact

Questions about these terms? Contact us at:

Jyngle Technologies Pvt. Ltd.
Bangalore, Karnataka, India
support@getepok.dev